By Asmita - Jan 12, 2025
Tata Consultancy Services (TCS) anticipates retail and manufacturing sector revival following a strong recovery in banking and financial services. Recent sales data from the holiday season and improvements in the labor market indicate potential growth in multiple verticals for TCS. The company is focusing on emerging technologies like AI and cloud computing, targeting growth in both North American and emerging markets as strategic investments play a vital role in their 2025 outlook.
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India's Tata Consultancy Services (TCS) is anticipating a significant revival in the retail and manufacturing sectors following a robust recovery in banking and financial services. TCS CFO Samir Seksaria expressed cautious optimism about the potential growth, highlighting promising indicators from the recent holiday season sales and improvements in the labor market. The company sees potential for recovery across multiple verticals, with retail and manufacturing being critical revenue contributors to their $29 billion business ecosystem.
The economic landscape reveals encouraging signs of potential growth. Recent holiday season data showed record-breaking sales from major retailers like Walmart and Amazon, with U.S. online spending rising nearly 9% to $241.4 billion. TCS is particularly optimistic about North American markets, where consumer sentiment appears to be improving. The company's revenue in North America, while currently experiencing consecutive quarterly declines, shows potential for turnaround, especially with banking and financial services demonstrating their strongest performance since June 2023.
Technological advancements and strategic investments are playing a crucial role in TCS's outlook for 2025. The company is focusing on emerging technologies like AI, cloud computing, and cybersecurity to drive growth. Emerging markets, including India, Latin America, and the Middle East, have shown impressive double-digit growth, with India achieving a remarkable 61.8% growth rate. The manufacturing industry has been particularly promising, leading growth with a 9.4% constant currency year-on-year increase, followed by energy, resources, and utilities sectors.
The broader economic context suggests both opportunities and challenges for TCS. While the company remains optimistic, it acknowledges persistent global economic uncertainties and inflationary pressures that have constrained client tech spending. An interesting development is the rise of global capability centers (GCCs), with India's GCC market estimated to reach $105 billion by 2030. Seksaria noted that while these centers might initially offer cost advantages, the long-term sustainability of such models remains uncertain. The incoming U.S. administration is expected to potentially remove policy uncertainties, which could further boost client confidence in discretionary technology investments.